III. WARRANTY AND RETURNS

16. Items offered in this store are covered by manufacturer or our own warranty. Details about the warranty are provided with individual items.

17. Damages caused to mechanical parts caused during shipping will only be considered if they can be confirmed by the company responsible for shipping.

18. Client is responsible to check the contents and function of all items within 10 days from receiving order. If any items are damaged or non functional, client is responsible for letting us know about this fact.

19. Client – consumer has right to return any order within 10 days from making order without stating any reason.

20. According to above, client also has a right to return order within 10 days from receiving order by sending us signed letter or email. This right does not apply if the items are damaged in any way by the client. *This does not apply to products made to customer order. That is, fully assembled keyboards.* According to existing EU law, products made to customer order are not returnable.

21. Returned item must not have any signs of use, it must contain the original proof of purchase (receipt or invoice).

Client is responsible for packing the returned items securely to prevent from damages during shipping.

If returned items are incomplete, damaged or wear signs of use, we will may not process the return and pay the client back full amount.

22. In an event of successful processing of return, we will pay the client back within 14 days.

23. Client is paying for the shipping of returned items.

24. When contacting us about possible returns, client is supposed to give us his name, order number and number of receipt or invoice and state th (e reason of the return.

25. The right to withdraw from the contract for no reason is not granted to the consumer if he buys a non-prefabricated item, manufactured according to its specification or serving to satisfy his individual needs (All keyboards assembled under customer’s order).

Art. 38. of the Act of 30 May 2014 on consumer rights: The right to withdraw from a contract concluded away from business premises or at a distance is not entitled to a consumer with respect to contracts: 3) in which the object of the service is a non-prefabricated item, manufactured according to the consumer’s specification or serving to satisfy his individual needs.

26. Art. 38. of the Act of 30 May 2014 on consumer rights: The right to withdraw from a contract concluded away from business premises or at a distance is not entitled to a consumer with respect to contracts:

3) in which the object of the service is a non-prefabricated item, manufactured according to the consumer’s specification or serving to satisfy his individual needs. (all custom keyboards)

27. In an event of positive return, we will refund you using PayPal system.

28. The right to withdraw from the contract for no reason is not granted to the consumer if he buys a non-prefabricated item, manufactured according to its specification or serving to satisfy his individual needs (All keyboards assembled under customer’s order))