FAQ: Firmware and Customization (Vial and ZMK Studio)

Starting from July 1st, 2026, every new FalbaTech keyboard uses one of two firmware platforms:

Wired Keyboards (VIAL)

Wireless Keyboards (ZMK.studio)

Which firmware does my keyboard use?

Do I need GitHub?

Do I need to compile firmware?

Can I still compile my own firmware?

Do I need an unlock code for ZMK Studio?

Choosing and Buying Your Keyboard

I want a keyboard that works straight out of the box.

I want to assemble it myself, without soldering.

I want to build a keyboard from scratch. Where do I start?

Wired or wireless - what is the difference?

How tall are your wooden cases?

Which keyboard should I choose?

Why do the prices look the way they do?

Where do you ship from and which couriers do you use?

How much does shipping cost?

Why does the price change when I enter my country?

Can I change my order?

How long until my order ships?

Where are you based?

Can I return a keyboard?

Can I use more than one discount coupon for a single order?

Why is my coupon not working?

What if my keyboard breaks? (Lifetime repair)

One half does not work - what should I check?

Will it work with my computer?

Something still does not work. Who do I contact?

How do I pair it over Bluetooth?

How long does the battery last?

Why does one half run out faster?

It will not reconnect after switching devices. What should I do?

Write to contact@falba.tech - we answer every message and will gladly help you choose.

Cibórz 2, 13-230 Lidzbark

Monday thru Friday 8 AM – 3:00 PM